The Project

The user experience platform (UXP) is an integrated set of technologies used to provide interaction between a user and a set of applications, processes, content, services or other users. The UXP comprises several components, including portal products, mash-up tools, content management, rich Internet application (RIA) tools and mobile tools. It can be delivered as an integrated set of technologies from one or more vendors, as a suite of products from a single vendor or as a single product. A UXP may also be self-assembled by the enterprise.

The aims of the UXP were to:

• Deliver a vertical and horizontal product capable, cross channel, browser based, single technology, UI rendering platform built on portal and portlet technology.
• Deliver shared, standards (brand, patterns & usability) driven, interface elements, components and controls via a Screen/Form Designer and the portal framework.
• Enable Misys products to deploy and consolidate into a flexible, standards driven, usable and modern, user interface as their point of entry for customers and users across the front, mid and back offices.

The Problem

Our customers and users consistently recognise the inconsistencies, bad usability and out-dated look and feel of Misys user interfaces and the need to standardise, improve and modernise them. Furthermore, they continue to develop using a multitude of disparate UI technologies which increase overheads while at the same time affect our ability to deliver solutions orientated approach that meet a customer’s business need (Lead to Cash) through a single UI that showcase the functional breath of our products in a consistent and reliable way.

Financial Institutions want to:

• move customer service online and streamlining workflows
• support diverse use cases for accepting or facilitating mobile payments
• create individually personalized experiences at scale
• leveraging data to improve user experiences and business outcomes
• optimize apps and websites for conversion and efficiency
• mash-ups of our, theirs and third-party solutions delivered in a unified experience.

Customers of Financial Institutions want:

• clear information across their accounts, to make better financial decisions
• a unified experience and interface across devices they use

The Opportunity

Through delivery into the UXP product groups were able to leverage each other’s functionality through a single UI to deliver composite application UI’s and solutions that meet market and customer need as well as their current products. Unifying of Misys product interface’s through compliance of common UI patterns, branding and functionality like single sign-on, navigation, role driven UI’s and search across multiple channels reduced the bottom line and offered new opportunities with the solutions offered in the market place.